At Petplaytimepal, we strive to offer fast and reliable shipping for all our customers. Below are the details regarding our shipping policies:

Shipping Rates
We offer a Flat Shipping Fee of $4.99 on all orders.
Enjoy Free Shipping on Orders Over $50 (before taxes and shipping fees).

Processing Time
Orders are processed and shipped within 1-2 business days from the time the order is placed, excluding weekends and holidays. You will receive an email notification with tracking information once your order has been shipped.

Shipping Methods
We partner with trusted shipping carriers to ensure your orders are delivered safely and efficiently. Shipping methods and estimated delivery times will be provided at checkout, based on your shipping address.

Delivery Time

  • Standard Shipping: Typically arrives within 5-7 business days.
  • Expedited Shipping: Available at checkout for faster delivery.
  • Please note that delivery times may vary depending on the destination and other factors such as weather conditions or carrier delays.

International Shipping
At this time, we only offer domestic shipping within the United States. We do not currently offer international shipping, but we hope to expand our shipping options in the future.

Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package online. If you have any issues tracking your order or it has not arrived within the estimated delivery time, please contact us at service@petplaytimepal.com.

Lost or Stolen Packages
Petplaytimepal is not responsible for lost, stolen, or delayed packages once they are in the possession of the shipping carrier. Please ensure your shipping address is correct, and consider using a trackable shipping method to prevent issues.

Address Changes
If you need to update your shipping address, please contact us immediately at service@petplaytimepal.com. We can make address changes within 24 hours of order placement, but once the order has shipped, we cannot alter the delivery address.

Damaged Items
If your order arrives damaged, please contact us immediately at service@petplaytimepal.com. We will work with you to resolve the issue, including arranging for a replacement or refund.

Thank you for shopping with Petplaytimepal! We appreciate your business and are here to help if you have any questions regarding shipping.